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Sender Policy Framework (SPF) records help reduce the chance of your domain being spoofed in spam...
Can I use ‘mail.domain’ in my mail client?For scale and redundancy reasons we operate each service from its own hostname. So we always...
Getting a “mail certificate name mismatch” / “cannot verify server identity” error?This error usually occurs when a mail client is using using a secure connection to the mail...
How do I add SRV records for Office 365?SRV records - service records used in Office 365 - can be added via our DNS Management interface...
How do I create an email signature in Snr Host webmail?To create an HTML or plain text email signature that will be appended to all emails: Select...
How do I migrate emails to Snr Host?To migrate your emails and mailboxes to Snr Host, you can use our in-house Email Migrations tool....
How do I set up email on my Android device?Open the mail application on your Android device. Click Add New Account and enter the mailbox...
How do I set up email on my iPhone?To set up your mailbox on an Apple iPhone or iPad, you can need to: Head to the Settings icon...
How do I setup my Snr Host mailbox in Outlook?We make use of 'autodiscover' technology, so that in the majority of cases, Microsoft Outlook can...
I can’t connect via FTP, what can I do?There are a few common reasons why you may not be able to connect successfully via FTP. 1. Make...
I’ve reached my mailbox quota size. What can I do?With Snr Host all mailboxes have 10 GB of data storage. It's unlikely that you should ever fill...
Should you use POP3 or IMAP?Both IMAP and POP3 are protocols that allow you to receive e-mails from a remote server. Your...
What are MX records?MX stands for 'mail exchanger'. It tells a 'sending' mail server how to find the 'receiving'...
What are my email sending limits?Email Account Limits The following limits apply to all messages sent via authenticated SMTP....
What are my email sending limits?Email Account Limits The following limits apply to all messages sent via authenticated SMTP....
What are the recommended Thunderbird Mail client settings?There are various methods of connecting to mailboxes on our platform. We always recommend IMAP as...
What is IMAP?IMAP stands for Internet Message Access Protocol and is a protocol used to access emails via an...
What is POP3?POP3 stands for Post Office Protocol version 3 and refers to the protocol used to receive emails...
What is SMTP?SMTP or Simple Mail Transfer Protocol is a TCP/IP used to send and receive email. The majority of...
What is email forwarding?Email forwarding refers to the operation of re-sending an email message delivered to one email...
What is the Exodusmail Customer Login URL?If you need to log in to Nysmail - Nys Host's free webmail available with all hosting packages....
Why are emails going to the junk / spam folder?Email being sent to the junk / spam folder can be related to the SenderID or Sender Policy...
Why are the IMAP folders missing from my iPhone or iPad?If you can successfully send email and view any new messages in your Inbox, but aren't able to...
Why can’t I send emails?There a few reasons why you may not be able to send emails: Your ISP is blocking port 25 If you...
Why do I get “Mailbox does not exist” bounceback from a brand new mailbox?Getting a 'mailbox does not exist' message can be frustrating, we know. You just need to give it...
